Expertise
The services and experts available to assist you in the acquisition process.
Beyond the software, there is support and service.
Working with us is so easy
We understand the challenges you face
We are familiar with the issues and best practices of the manufacturing and distribution industries. And because each SME is unique, we offer the option of developing customized features or of connecting to other software programs.
Always behind you
As your technological partner, Commsoft is committed to being present to ensure the successful implementation of Fidelio in your organization. From the launch of the ERP to its adoption by your employees, your success is what matters most to us.
A vast expertise
The team behind Fidelio is Commsoft: more than 60 experts dedicated to optimizing IT processes in organizations. In business for over 20 years, Commsoft Technologies has cumulated a solid expertise.
What does the Fidelio implementation process involve?
Our team ensures the successful implementation of Fidelio ERP thanks to a rigorous and proven method. Keeping your needs in mind, the team provides the structure, the experience and the support you need to meet your objectives.
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Launch
The project is elaborated. How? When? Who?
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Alignment
The initial data is gathered (customers, suppliers, products, inventories).
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Customization
The data is imported and customized as required, super users are trained.
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Validation
The data and processes are tested and validated.
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Final preparation
Users are trained by our project managers (certified by Emploi Québec).
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Support
After the system goes online, it is closely monitored by our technical team.
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Service
Once the system is properly implemented, our customer service team is available to respond to emergencies and answer your questions.
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Optimization
Continuous improvement is ensured via the integration of new features or modules.

“Fidelio’s automatic sorting has reduced order processing time from 2.5 hours to 5 minutes daily.”
Emmanuel Tedeschi, ERP Project Manager, St-Donat