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LES DÉPENDANCES – Follow up with integrated CRM and web sales orders on the road; mobility revolutionizes the work of the sales force.

« On the road, our sales force can access to the CRM and view very quickly customer information and take orders with a tablet or a smart phone. It is a real added value for my company. »

Company : Les Dépendances
Vice-president : Nicolas Lenoir
Industry : Import and distribution of fine cheeses.

The challenge

Founded in 2001, Les Dépendances selects, imports and distributes the finest fine cheeses from Europe and Quebec, including some of them exclusively. The company offers several products through more than 800 points of sale in Quebec and in the rest of Canada. As a result of global growth in foreign markets, Les Dépendances could no longer operate with various small softwares and Excel files and needed an integrated system to optimize their operations. At the same time, the company wanted to automate its work processes and procedures with an ERP system.

Difference made by Fidelio

A 100% integrated ERP system throughout the company
Ability to meet current and future needs
Ability to structure the company with automated processes
Facilitate the transmission of the company ownership (in 2015)
On the road follow up with CRM and web sales orders
Purchase orders based on sales forecasts

The ROIs

Reduction of hours in the billing process
Facilitate the integration of new employees
Better understanding of the activities through data mining
Increased control over daily operations

Company profile

Number of employees: 30
Location: Saint-Hubert / Vancouver
In business since: 2001
Implementation: 2013 Website: