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Fidelio 1-866-937-4519

Customer Service Software 

Increase customer satisfaction

Fidelio facilitates the follow-up of requests made by customers. It manages calls, incidents, tech agendas, and insures maintenance of equipments covered by contracts, as well as customer invoicing.

Your business challenges

Quickly solve your customer’s issues
Obtain a detailed history of calls and completed tasks
Plan the schedules and tasks of technicians
Bill your services with precision


Accelerate the processing of calls
Manage your warranty costs
Integrate your pieces inventory
Assign the right task to the right resource
Analyze call purposes and times
Optimize service contracts management
Analyse billable and unbillable times


Service contracts and warranties
Service calls and incidents management
Repairs and work orders
Workflow management
Maintenance plans
Service analysis